Eden Essence

Terms &
Conditions

These Terms & Conditions govern your use of the Eden Essence website and any purchase you make from us.

Last updated: [TO BE UPDATED — date of publishing]

Introduction

Welcome to Eden Essence. These Terms & Conditions govern your use of edenessence.in and any purchase you make from us. By using this website or placing an order, you agree to these terms.

This website is operated by Eden Essence [TO BE UPDATED — registered legal entity name and type], having its place of business at Maharani Bagh, New Delhi — 110065, India.

Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872, to purchase from this website.

Products & descriptions

Colours may appear slightly different depending on your screen, lighting, and device settings.
Minor variations in texture, pile, and finish are natural characteristics of quality faux fur — not defects.
Measurements are approximate and may vary marginally.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

Pricing

All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
Shipping charges, where applicable, are shown at checkout before payment.
We reserve the right to change prices at any time. The price applicable to your order is the price displayed when you complete your purchase.

In the rare event of a pricing or typographical error, we reserve the right to cancel the affected order and refund any amount paid in full. We will always contact you before doing so.

Orders & acceptance

Your order is an offer to purchase. A contract is formed only when we confirm dispatch. Until then, we may decline or cancel an order for reasons including:

The product is out of stock or unavailable
An error in pricing or product description
Payment could not be verified or authorised
The delivery address is not serviceable
We suspect fraudulent or abusive activity

Where we cancel a confirmed and paid order, we will refund the full amount to your original payment method.

Payment

We accept payments through our secure payment gateway partner. Available methods are shown at checkout. All payments must be made in full at the time of ordering. We do not store your card details — see our Privacy Policy.

Shipping, returns & cancellations

These are governed by our separate policies, which form part of these Terms: the Shipping & Delivery Policy, the Returns & Store Credit Policy, and the Cancellation Policy.

Please note

Refunds are not offered on change-of-mind returns — store credit is issued instead. Returns must be raised within 5 days of delivery with the original bill, unused. This does not affect your statutory rights in respect of damaged or defective goods.

Intellectual property

All content on this website — including the Eden Essence name, logo, monogram, product designs, photographs, illustrations, text, and layout — is owned by or licensed to Eden Essence and protected under Indian and international intellectual property law.

You may not reproduce, distribute, modify, or commercially exploit any part of this website without our prior written permission.

Acceptable use

You agree not to:

Use this website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to our systems or data
Introduce viruses, malicious code, or attempt to disrupt the website
Scrape, harvest, or systematically extract data from the website
Impersonate another person or misrepresent your identity

User content & reviews

If you submit a review, photograph, comment, or tag us on social media, you grant Eden Essence a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for marketing purposes, with attribution where practicable.

You confirm that any content you submit is your own and does not infringe the rights of any third party.

Third-party links

Our website may contain links to third-party websites. We do not control and are not responsible for their content, policies, or practices.

Limitation of liability

To the fullest extent permitted by law, Eden Essence shall not be liable for any indirect, incidental, special, or consequential loss arising out of your use of this website or any product purchased from us.

Our total liability in connection with any order shall not exceed the amount you paid for that order.

Nothing in these Terms limits or excludes any rights you have as a consumer under the Consumer Protection Act, 2019, or our liability for death, personal injury, or fraud where such liability cannot lawfully be excluded.

Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, epidemics, government restrictions, courier disruption, or failure of utilities or telecommunications.

Indemnity

You agree to indemnify and hold harmless Eden Essence and its proprietors, employees, and agents from any claim, loss, or expense arising out of your breach of these Terms or your misuse of this website.