Returns & Store Credit
Each Eden Essence piece is chosen to stay with you for years. If something isn't right, we will make it right.
Returns are accepted within 5 days of delivery, with the original bill, unused and in original condition. We issue store credit — we do not offer cash refunds. The one exception is an item that arrives damaged, defective, or is not what you ordered.
Return Window
Returns must be raised within 5 days from the date of delivery.
The original bill must accompany the return.
The item must be unused and in its original condition and packaging.
Requests raised after 5 days cannot be accepted, as the window has closed.
What We Offer
Eden Essence operates a store credit policy. We do not offer cash refunds on change-of-mind returns.
Once your return is approved and received, you may choose either:
• An exchange for a different colourway or product of equal value. If the new piece costs more, you pay the difference. If it costs less, the balance is issued as store credit.
• Store credit for the full value of the returned item, valid for 2 months from the date of issue.
The one exception: if your item arrives damaged, defective, or is not the item you ordered, you are entitled to a replacement or a full refund to your original payment method, whichever you prefer. This is your right under Indian consumer law and our store-credit policy does not override it.
Condition Requirements
Unused, unwashed, and in the same condition in which you received it.
With all original tags, labels, and packaging intact.
Free of stains, odours, pet hair, and signs of use.
Accompanied by the original bill.
Items returned in a condition that does not meet the above will be sent back to you, and store credit will not be issued. We will always photograph and share the condition of a rejected return with you before returning it.
Items We Cannot Accept
This does not apply where an item is damaged, defective, or incorrectly shipped — those are always covered.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with:
• Your order number
• Clear photographs of the item and the issue
• A photograph of the outer packaging
• Your unboxing video, if you recorded one
We will arrange a pickup at no cost to you and send a replacement, or issue a full refund to your original payment method — whichever you prefer. We bear all shipping costs in these cases.
How to Raise a Return
Write to us at contactusedenessence@gmail.com within 5 days of delivery, with your order number and the reason.
Wait for approval. We will respond within 2 business days confirming whether your request is accepted.
Pack the item securely in its original packaging, with all tags attached and the original bill enclosed.
We arrange pickup. Our courier partner will collect the parcel from your address. Return shipping is on us — please do not ship the item back yourself unless we specifically ask you to.
We inspect and process. Once the item reaches us and passes inspection, we issue your store credit or dispatch your exchange.
Items sent back without an approved return request cannot be accepted or processed. Please always write to us first.
Return Shipping Costs
We cover return shipping through a reverse pickup arranged by us. You do not need to pay the courier.
Where your PIN code is not serviceable for reverse pickup, we will ask you to self-ship and will reimburse the courier cost as store credit against a valid receipt, up to [e.g. ₹300].
Processing Timelines
| Stage | Timeline |
|---|---|
| Return request reviewed | 2 business days |
| Reverse pickup scheduled | 3–5 business days |
| Inspection on receipt | 2–3 business days |
| Store credit issued / exchange dispatched | 2–3 business days after inspection |
| Refund to original payment method (damaged / defective / wrong item only) | 7–10 business days after approval |
Return Address
6 Southern Avenue, First Floor
Maharani Bagh, New Delhi — 110065, India.
Please do not send items to this address without an approved return request.
Questions?
If you have any questions about a return, exchange, store credit, or a damaged item, please contact us before sending anything back.