Eden Essence
Privacy
Policy
Your privacy matters to us. This policy explains how we collect, use, store, and protect your personal information.
Last updated: 15th September, 2026
Introduction
This Privacy Policy explains how Eden Essence ("Eden Essence", "we", "us", "our") collects, uses, stores, and protects your personal information when you visit edenessence.in or place an order with us.
We handle your information in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made thereunder.
Information we collect
Information you give us
- Name, email address, and phone number
- Billing and shipping addresses
- Order details and purchase history
- Communications you send us, including emails, messages, and support requests
- Any information you provide when subscribing to our newsletter or participating in an offer
Information collected automatically
- Device and browser type, operating system, and screen size
- IP address and approximate location
- Pages viewed, time spent, and how you arrived at our website
- Cookies and similar technologies
Payment information
We do not store your card details. All payments are processed by our payment gateway partner on their secure, PCI-DSS compliant systems. Your full card number, CVV, and PIN never reach our servers.
How we use your information
- To process, fulfil, and deliver your orders
- To send order confirmations, dispatch updates, and delivery notifications
- To respond to your enquiries and provide customer support
- To process returns and store credit
- To send marketing communications, where you have consented
- To improve our website, products, and service
- To detect and prevent fraud or misuse
- To comply with our legal and tax obligations
Legal basis & consent
We process your personal data on the basis of the consent you provide when you place an order, create an account, or subscribe to our communications, and where processing is necessary to fulfil our contract with you or to comply with law.
You may withdraw your consent at any time by writing to us. Withdrawing consent may mean we can no longer process an active order.
Who we share your information with
We do not sell, rent, or trade your personal information. We share it only with parties who help us run our business, and only to the extent necessary:
- Courier and logistics partners — to deliver your order
- Payment gateway providers — to process your payment securely
- E-commerce platform — our website is hosted on Shopify, which stores order and customer data on our behalf
- Communication and marketing tools — to send transactional and marketing messages
- Analytics providers — to understand how our website is used
- Professional advisers and authorities — where required by law
Some service providers may process or store data on servers outside India. Where that happens, we take reasonable steps to ensure your data continues to be protected to a comparable standard.
Cookies
- Essential cookies keep the cart and checkout functioning.
- Analytics cookies help us see which pages are useful.
- Marketing cookies allow us to show relevant advertising, where you have consented.
You can control or delete cookies through your browser settings. Disabling essential cookies may prevent you from completing a purchase.
How long we keep your information
We retain your personal data only as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, and tax requirements.
Order and invoice records are typically retained for [e.g. 8 years].
Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Erase your personal data, where we are not required to retain it
- Withdraw consent to processing or marketing at any time
- Nominate another individual to exercise your rights in the event of death or incapacity
- Grievance redressal — to have a complaint heard and addressed
Marketing communications
If you have consented, we may send you emails or messages about new collections and brand news.
You can opt out at any time via the unsubscribe link in any marketing email, or by writing to us.
Even if you opt out, we will still send transactional messages relating to orders you have placed.
Data security
We use reasonable technical and organisational security measures, including encrypted connections (SSL/TLS), access controls, and reputable service providers.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our website is not directed at children under 18. We do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
Grievance Officer & contact
In accordance with the Information Technology Act, 2000 and the rules made thereunder:
New Delhi — 110065, India
We aim to acknowledge every grievance within 24 hours and resolve it within 15 days of receipt.